30 Jan 2024 03:07 PM
I need a paper bill sent by post (not emailed, not downloaded) for legal purposes. I have disabled paperless billing so that - henceforth - I will receive paper bills. That doesn't help massively because I just want my most recent bill now. How can I get this ASAP (and then I can re-enable paperless billing).
30 Jan 2024 03:08 PM
Posted by a Superuser, not a Sky employee. Find out more@RichardB3 You would need to call Sky, there will be a charge for the paper bill.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
30 Jan 2024 03:13 PM - last edited: 30 Jan 2024 03:16 PM
Posted by a Superuser, not a Sky employee. Find out moreIf I remember correctly Sky can only send out previous bills in the format they were originally sent in.
To get a paper statement, customers need to do a subject access request which take up to 28 days.
30 Jan 2024 04:02 PM
Posted by a Superuser, not a Sky employee. Find out moreAs far as we know a bill you can download then print yourself is the same as one sent to you via the post.
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