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Discussion topic: Bill and pay

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This message was authored by Leighleigh13 This message was authored by: Leighleigh13

Bill and pay

I paid 191.05 off my bill yesterday and set up my direct debit details you have now restricted my channels and are asking me for Junes payment when it's not due until 28th of June? 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Bill and pay

Posted by a Superuser, not a Sky employee. Find out more

That's likely to be because you paid your last bill more than 2 weeks late. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill and pay

Posted by a Superuser, not a Sky employee. Find out more

@Leighleigh13 

Firstly, we are customers here like yourself. Before Sky reinstate your services you will have to pay what you still owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. Once your full payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant (it also takes longer at a weekend when banks are closed). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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