Bill after cancelling

[GeorgiaBravo]

Hi, my plan was cancellled but I got a bill to pay referente from October to November 

[Daniel0210]

@GeorgiaBravo 

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

[GeorgiaBravo]

So yes I should be charged, it was cancelled few days ago. But I got a bill today and my payment is in 14 days. 

[Mark39]

@GeorgiaBravo if you cancelled only a few days ago, you'll still be in your notice period, during which time bills are produced as normal.

[caesarome]

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@GeorgiaBravo wrote:

 it was cancelled few days ago. But I got a bill today

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The bill today was created 14 days ago so before you contacted Sky to cancel so it does have to be paid before it can be refunded on what will have been your next billing date so post back here for help with this as you should then see a credit as it is this credit that can be refunded back to you.