Disney + renewal cycle

[TooMutch]

Hi

My Disney+ subscription is stuck in a loop of Renewal in Progress. No payment was taken in September which is what prompted me to check my account. Nothing has changed, my payment card is in date and there are funds available for payment. I'm not sure what the problem is as I have received no communication from Sky relating to the non payment for the subscription. 

I would really like this resolved ASAP as from my perspective everything should be in order. 

Thank you

[Coley-W95]

Hi @TooMutch, welcome to the Community forum. Sorry to see that you're experiencing some issues with Disney+. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141