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Discussion topic: Bereavement issue
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This message was authored by: Andrew8181
Message posted on 06 Feb 2026 12:00 PM
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Bereavement issue
Can't pay outstanding balance at moment due to not working through the passing of my father
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This message was authored by: GD1
Posted by a Superuser, not a Sky employee.
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Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 06 Feb 2026 12:05 PM - last edited: 06 Feb 2026 12:28 PM
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Re: Bereavement issue
@Andrew8181 I'm sorry for your loss, however if it's your account and not your fathers then I'm afraid ay restrictions are fully automated and Sky won't keep services running on the promise of payment.
If services are currently restricted they won't be reinstated until the balance is cleared and a new direct debit setup.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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