Being ripped off after ask call

[johnmcgov]

Sky called me as my package was coming to an end 2 weeks ago. 
The conversation carried on via Sky what's App chat. 
Basically signed up for 2 years at £63 a month. 
They took £100 out my account today and say it's £95 from now when I look at billing portal. 
Seems impossible to raise a fault to anyone that has access to the deals that I have in what's app messages. 
Any ideas as I feel like they have stolen from me.

[caesarome]

@johnmcgov 

You can file a complaint by filling in this online form:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

[DaveDrizen]

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@johnmcgov wrote:

Sky called me as my package was coming to an end 2 weeks ago. 
The conversation carried on via Sky what's App chat. 
Basically signed up for 2 years at £63 a month. 
They took £100 out my account today and say it's £95 from now when I look at billing portal. 
Seems impossible to raise a fault to anyone that has access to the deals that I have in what's app messages. 
Any ideas as I feel like they have stolen from me.

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How  long ago did you agree you  deal as you have 30 day cooling off period to change if you are not happy. You should have received a confirmation email showing all the details of you new package inclding a complete break down of the new price. 

[johnmcgov]

Hi, 14th Feb. But I can't get someone to even see what they offered me. 

[DaveDrizen]

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@johnmcgov wrote:

Hi, 14th Feb. But I can't get someone to even see what they offered me. 

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You are your cooling off period  never mind the app you need to phone Sky get though the automotive system, answer it's  questions ignoring what it says eventually you will be asked if that's al l or words to that effect say"no" and you will be put though to human in customer service who will be able to sort out your problem , it might be a bit late to ring to night as they close 9 but give them a ring in the morning. As Isaid  you should have got confirmation email when you package was changed. If you still have it see what it says it should have the prices  you agreed indetail . Have this to hand when you speak to sky and quote it and ask why are being charged more

[DaveDrizen]

Futher more to my previous post if you can't find the email  if you look at "your messages" in the my Sky app,  you should find one the date your package was changed in your case 14 February in titled " confirming your Sky offer" this will clearly show all the details of your new pack prices and should add up to what you agreed. If you can't find this message  it probley means the person you spoke to did not put your offer though. Sky will  always send you a message   like that immediately after you have spoken and agreed the offering to the message section of the my Sky app . If I look at my messages I can see the message sent after I agreed a new deal last week on date I agreed it and all the other messages that confirm offers of previous deals going right back tonight 2017

[johnmcgov]

Email:

Hello John

We're writing to confirm that you have agreed to take up the following fantastic offers:

•

Sky Signature

£40.00

•

Sky Signature 24 months in contract discount

-£5.00

•

Sky Signature net price

£35.00

•

Sky Sports Complete including Sky Sports+

£34.00

•

Sky Sports Complete including Sky Sports+ 24 months in contractdiscount

-£5.00

•

Sky Sports Complete including Sky Sports+ net price

£29.00

To see a breakdown of your latest and future bills, please go to sky.com/bill

We also wanted to remind you that as part of these offers you've agreed to a new minimum term for the products listed in the table below:

Subscription

New minimum term

start date

New minimum term

commitment

Sky TV

14/02/2026

24 months

Sky Sports

14/02/2026

24 months

[DaveDrizen · Accepted solution]

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@johnmcgov wrote:

Email:

Hello John

We're writing to confirm that you have agreed to take up the following fantastic offers:

•

Sky Signature

£40.00

•

Sky Signature 24 months in contract discount

-£5.00

•

Sky Signature net price

£35.00

•

Sky Sports Complete including Sky Sports+

£34.00

•

Sky Sports Complete including Sky Sports+ 24 months in contractdiscount

-£5.00

•

Sky Sports Complete including Sky Sports+ net price

£29.00

To see a breakdown of your latest and future bills, please go to sky.com/bill

We also wanted to remind you that as part of these offers you've agreed to a new minimum term for the products listed in the table below:

Subscription

New minimum term

start date

New minimum term

commitment

Sky TV

14/02/2026

24 months

Sky Sports

14/02/2026

24 months

---

If that the case you need to phone Sky why your actual bill is so different