Being charged for a router ive returned

[SJI]

I was asked to return my Sky equipment (router) by the 31st October 2025. Which i have done, and I have post office receipt stating ive posted it. The receipt has a postcode and a barcode on it i also downloaded the QR code so I could get the post office to scan abd provide me with a label.

[Chrisee]

@SJI with the many thousands of packages returned each week kit goes astray.  Call Sky and if you have the postal receipt it should be a simple matter to get the charge cancelled

[SJI]

Thank you. I will give them a call and see how I get on. 

[Blaine1]

How did you get on? I'm in the same position; recieved a text today telling me I will be charged for non return, even though it was delivered back to them several weeks ago

[Daniel0210]

@Blaine1 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

edit: your unnecessary duplicate thread has been removed.