Been Charged to call 150

[Fran61]

I have just called customer services on 150 to upgrade to wifi max.  On checking my next bill, the cost of call charges has gone up by £4.75.  I have my landline connected to Sky but don't have a calling package.  Are all calls to 150 meant to be free?

[Mark39 · Accepted solution]

So far as I'm aware all callsto Sky  customer services on an authorised number are free if you have Sky Talk.

I'd suggest checking your itemised bill for details.

[Daniel0210]

@Fran61 

All calls to Sky Customer Services should be inclusive from a Sky mobile or Sky Talk landline. That should include the 150 number or the genuine 0333 numbers on Skys websites.

[Fran61]

@Mark39yes, I will wait for the actual bill before I query it.

Is there any way to see the list of calls made before the bill is generated?

[SKY1992bf]

@Fran61  Sign in Here and click anything highlighted in blue and it should reveal itemised billing however it may take upto 48 hours from when the call/text/data was made/sent/used before it shows 

[Fran61]

@SKY1992bf, thank you for that 😊