Ballance carried forward

[Talhah789]

Hi guys so on my mobile bill I have £103.60 balance carried forward which it says credit I paid my bill manually and have read I shouldn't have done it manually and it would have been taken out automatically. I made a payment of £51.80 for month one for month 2 it says balance carried forward credit £103.60. Can I get refunded 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Talhah789]

I have not yet received an invite to a private chat and cannot see a bubble yet 

[Talhah789]

My refund for my manual payment has not come through yet as I had 2 payments come out for my mobile bill. My app is showing that my next months bill is £51.80 but before it said balance carried forward credit and that my next bill was £0 now that has disappeared and it says £51.80 my next bill and my refund has not come through yet. 

[caesarome]

@Talhah789 .

Can you post a screenshot of this bill and if you do please blank out your name and account/credit agreement numbers if they are visible along with mobile numbers.

[Talhah789]

a screenshot of my bill in the sky app or a screenshot of the bill from the bank 

[caesarome]

@Talhah789 

The app.

[Talhah789]

I got a message in the morning from sky that my sky mobile bill has been refunded as I have been in contact with them over the past few days. It says, 'Hello. Your sky mobile bill refund of £51.80 has now been processed. To check your bill, go to sky.com/mysky. Any clue on how long it will take for me to get my money in the back as it's not come through yet.

[Mark39]

The fact that the credit has disappeared from your account confirms that the refund has been processed. It normally takes 2 to 5 days to arrive in your bank.

[Talhah789]

Nice one mark mate thanks for letting me know I'm a new sky customer came over from  giffgaff so I'm not familiar with the process of sky. Cheers bud