Balance in Credit - How do I get a refund?

[Coley-W95]

Thanks for escalating this @Daniel0210  We’ve sent @TRS1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[TRS1]

Many thanks @Daniel0210!

All sorted already, much quicker than I expected.

Thanks again for your help.

[Arafel92]

Hi, my balance is  £45.47  in credit due to cancelling my sky broadband, can I get a refund? 

[Daniel0210]

@Arafel92 
Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[SHELLYWOOS]

My account is in credit after closing my account, how do I arrange a refund.

[Daniel0210]

@SHELLYWOOS 
Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Arafel92]

Hi, thanks for the reply - my card is still showing as linked, hope you can help. I would prefer the faster option if possible! 

[Daniel0210]

@Arafel92 
I’ve escalated your original post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Arafel92]

Thank you! 

[Arafel92]

Not heard from anyone just yet

[Daniel0210]

@Arafel92 

I have escalated it again for you. 

[MightyQuinn]

---

@Arafel92 wrote:

Not heard from anyone just yet

---

Hi @Arafel92   I have escalated again. Note the escaltion closes 48 hours after you receive the invite (on here).

[Arafel92]

Thanks both, would be nice if I actually received one! 

[Daniel0210]

@Arafel92 

I have escalated this a third time. The chat process is as previously described. 

[Brill+Gill]

Thanks for escalating this again @Daniel0210. We’ve sent @Arafel92 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.