Balance carried forward

[gwdylan81]

Hello, my invoice says it will be carried forward to next month (I have had this a few times in the past when I have been unable to make payment) but my services have been restricted, this doesn't usually happen and I make full payment the next month.  Is there a reason I've been cut off this month and not just had the option of paying both bills next time like before?  Unsure if something has changed.  We are coming to the end of our contract and I have been thinking of cancelling due to cost, feel like without the option to carry forward I definitely will have to now sadly.  Many thanks in advance for any help.

[caesarome]

@gwdylan81 

If your balance has been carried forward then it is unusual that your services have been restricted so you might want to check with Sky tomorrow into what has happened and for why. If when calling the system wants you to make a payment to get your services restored then this is what you will need to do.

[Daniel0210]

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@gwdylan81 wrote:

Is there a reason I've been cut off this month and not just had the option of paying both bills next time like before?

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@gwdylan81 

It sounds like Sky have realised you are regularly missing payments. If they have previously allowed you to carry over a payment to the next month that is not their usual practice. You've agreed a deal to make monthly payments which you're not abiding by. 

Sky won’t reinstate services until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/