Bad support

[MaryAtt]

I need to speak with a support person, do Sky not provide human support on a Saturday or Sunday?

[PandJ2020]

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@MaryAtt wrote:

I need to speak with a support person, do Sky not provide human support on a Saturday or Sunday?

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Yes, what's the issue you're trying to resolve?

[Daniel0210]

@MaryAtt 

If you're in the ROI I believe Customer Services are closed at weekends.

[Hlessiter]

I agree. If there is any problem I shouldn't have to air it on a public forum full of unepathetic people. I should be able to speak to customer service from my actual broadband provider. This is nonscence 

[PandJ2020]

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@Hlessiter wrote:

I should be able to speak to customer service from my actual broadband provider. This is nonscence 

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You can.  (Unless it's for non-payment where you have to pay first)

[TimmyBGood]

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@Hlessiter wrote:

I should be able to speak to customer service from my actual broadband provider. This is nonscence 

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That would certainly be desirable, but unfortunately almost all domestic broadband customers choose their provider based on lowest price, which consequently drives down overall service levels for all users.

A business leased line would typically include 24-hour call centre provision with a defined maximum wait, at somewhere between five and ten times the monthly cost of a domestic connection.