I'm in arrears but I have been making weekly payments to pay it off, and it's still been referred to a debt collecting agency. Does anyone know if I can carry on making payments and to stop the agency contacting me? I've been a loyal customer for over 10 years and it's been the first time I've got into this mess 😞
I suggest you contact the debt recovery company. It sounds like Sky have passed your arrears to them. You can't have a payment plan on a 'live' Sky account.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
