Discussion topic: SKY Puck on my account

This message was authored by: DB53MF · ‎25 Nov 2025

How do I get SKY to take the puck off my account as I only have one TV and don't have the puck . I had one when I got Sky Glass TV in early 2022 but since our move of home it appears to have been mislaid .

This message was authored by: Daniel0210 · ‎25 Nov 2025

I've moved your post as it's not a Sky Mobile issue.

When you say mislaid, do you mean you haven't returned the puck to Sky?

Sky Stream pucks ordered after 23 February 2023 are loaned to you and will need to be returned.

Sky Stream pucks ordered before 23 February 2023 are yours to keep and don’t need to be returned to Sky.

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This message was authored by: caesarome · ‎25 Nov 2025

wrote:

I had one when I got Sky Glass TV in early 2022 but since our move of home it appears to have been mislaid .

Unless it has been returned to Sky then it isn't going to be removed from your account.

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Discussion topic: SKY Puck on my account

SKY Puck on my account

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