Arrears

[IMummy23]

I'm in arrears , 1st time ever , my phone has been deactivated! I want to make an arrangement to pay, but all I get is , you have to pay In full. The bill keeps increasing, how do I / can I get it frozen. I need to speak to a UK person , meant with the utmost respect !!  
Can anyone advise , I'm literally going round in circles?? 

[SKY1992bf]

@IMummy23  You cannot get it frozen, Skys policy is below and applies to everyone regardless of circumstances 

If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions as sky won’t take your call until you do

1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid (except on a legitimately closed account)

If you disagree with the billed amount it’s advised to pay it first to get service restored then you will be able to contact sky to dispute it and should sky agree an error has been made they will refund any overpayment

important note: if no payment is made within 56 days of payment due date of the last unpaid bill, Sky could cancel your account automatically.

[Daniel0210]

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@IMummy23 wrote:

I'm in arrears , 1st time ever , my phone has been deactivated! I want to make an arrangement to pay, but all I get is , you have to pay In full.

That's the process. The advice provided above applies to everyone.,

The bill keeps increasing,

That's probably late payment charges. You agreed to make payments each month. 

how do I / can I get it frozen. I need to speak to a UK person , meant with the utmost respect !!  
Can anyone advise , I'm literally going round in circles?? 

As above, all calls will only prompt you to pay. 

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

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