Discussion topic: Are Sky support systems down?

This message was authored by: Smilicricket69 · ‎19 Jul 2024

Hi, I want to add a puck to my system and added one to my basket online and tried twice to pay with 2 different cards and got a "we've run into a problem" message both times. Nothing wrong with either card or billing details.

I then called two customer service numbers to hopefully do it over the phone only to get a pre recorded message saying that there are issues with the technical systems and they couldn't talk now.

If so, how long has this been down and do I just have to wait for the fix in order to request my second puck, or is there another way?

Thanks

This message was authored by: MarkGoldsmith · ‎19 Jul 2024

They are likely to be affected by the current global IT issues being widely reported that is affecting numerous Sky systems.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: MarkGoldsmith · ‎19 Jul 2024

They are likely to be affected by the current global IT issues being widely reported that is affecting numerous Sky systems.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Smilicricket69 · ‎19 Jul 2024

Thanks for that quick reply, I'll wait it out 👍

Discussion topic: Are Sky support systems down?

Are Sky support systems down?

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