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Discussion topic: App not working

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This message was authored by: Ashleigh55

Message posted on ‎25 Sep 2025 06:42 AM

App not working

Has anyone had any issues with there app lately. I am unable to log in to view bills manage account roll data see any information but yet it says I am signed in I'm so confused as there's no email address to contact them

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This message was authored by: caesarome

Message posted on ‎25 Sep 2025 09:32 AM

Re: App not working

Posted by a Superuser, not a Sky employee. Find out more

@Ashleigh55 

Whats happening when you access the app ?

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This message was authored by: Ashleigh55

Message posted on ‎25 Sep 2025 10:42 AM

Re: App not working

I get this message on everything I click on

'This Page is Restricted'

i go to make sure I'm signed in I am and nothing works

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Message posted on ‎25 Sep 2025 11:57 AM

Re: App not working

Posted by a Superuser, not a Sky employee. Find out more

@Ashleigh55 

Has it been working for you ?

 

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Message posted on ‎25 Sep 2025 12:24 PM

Re: App not working

Yeah it says your account has already been linked. It was working last week just not now?

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This message was authored by: caesarome

Message posted on ‎25 Sep 2025 12:26 PM

Re: App not working

Posted by a Superuser, not a Sky employee. Find out more

I would contact Sky about this, perhaps via the social media links at the bottom of this page so they can look into this for you.

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