Another payment taken

[Kezza-87]

So I usually pay my bill by card and sky haw only got and taken another payment the day after I've already paid . I've tried to contact sky through robots and numbers on google and nothing . I want a refund of the extra payment they took 

[Mark39 · Accepted solution]

@Kezza-87 don't make manual payments. The terms and conditions you agreed to require you to have an automatic monthly card or direct debit payment in place.

If your extra payment shows as a credit in your Sky account we can help you request a refund which will take around 5 days.

[Kezza-87]

How do I contact them to issue this refund . I won't make anymore manual payments again . Also it doesn't show on my bank as a direct debit !

[caesarome]

@Kezza-87 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.