Another complaint about Credit refund after leaving Sky. I left in May.

[Harry2022]

Posting this here because trying to use Sky's phone service is frustrating.

I left Sky in May this year and have been waiting for my refund of the credit I have still in my sky account. Can anyone advise how to get the money back I am clearly owed on my last bill.

Thank you

[Daniel0210]

@Harry2022 
Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

[Harry2022]

Yes I would like to speak to the Sky Messaging team. Payment method is still active.

[Daniel0210]

@Harry2022 
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Harry2022]

Thank you for you help

[Greenfingers001]

Thanks for escalating this. We’ve sent @Harry2022 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.