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Discussion topic: Administration charges on bill for recontracting

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This message was authored by tracscott This message was authored by: tracscott

Administration charges on bill for recontracting

Hi.

 

I have been charged 2 x £10.00 admin charges for recontracting through Sky, I was told when I recontracted that these would be waved as Sky is already expensive enough and with the CPI increases every year.  I wasn't expecting to be charged them but it seems I have.  

 

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Administration charges on bill for recontracting

Posted by a Superuser, not a Sky employee. Find out more

It seems increasingly to be the norm that Sky now charge a £10 admin fee per discount agreed.

tracscott
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This message was authored by tracscott This message was authored by: tracscott

Re: Administration charges on bill for recontracting

Thanks Mark, I know and for recontracting their services, they just charge you £10.00 per service, I won't be bitten by it again and am seriously thinking of going elsewhere in future.  

 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Administration charges on bill for recontracting

Posted by a Superuser, not a Sky employee. Find out more

@tracscott wrote:

I have been charged 2 x £10.00 admin charges for recontracting through Sky, I was told when I recontracted that these would be waved 


@tracscott 
Admin charges are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. Perhaps check your future bills and see if the charges have been credited back. If you negotiated the deal on the phone call again and query it. They should be able to listen back on your original call to hear what was said. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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