Additional payments for sky mobile

[Pip31]

Hi,

I accidentally ordered a new phone through sky thinking it was the big iPhone but afterwards realised it was the wrong one. I ordered a second (correct phone and tried to cancel the first one but customer service said this was not possible.

both phone arrived at the same time and I sent the not wanted one back which has been removed from my "MySky" account but I am still being charged for it.

with sky not accepting calls due to some issue is there anyway to get this solved?

[caesarome]

Did you actually cancel the phone you returned as just returning it doesn't cancel it. If you did then you should be credited back anything you have be charged for it so keep an eye on your future bills.

[Pip31 · Accepted solution]

Would anyone be daft enough to post a phone without first notifying of their intention to initiate their right to terminate the contract?

[Fisayo]

My concern it about my mobile phone contact. I am aware of the last payment which £24.50 not taken out . I spoken to your colleague regarding a Sky mobile payment of £269 from credit appt called clearscore and the account no end with 8370 which I don't understand where the account no is coming from. I don't have account with Sky mobile with that account no. The only Sky mobile account is different from the one I know .  I need help in solving this issues out because it's affecting my credit score 

[PandJ2020]

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@Fisayo wrote:

My concern it about my mobile phone contact. I am aware of the last payment which £24.50 not taken out . I spoken to your colleague...

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This is a customer helps customer forum.  If you are already in contact with Sky then I don't think we can add anything?

[caesarome]

@Fisayo 

Wr are customers here who help each other so this isn't a way you can talk to Sky support.

If you have a Sky mobile then what shows via your bill here:

https://www.sky.com/mobile-bill

Or are you saying you believe someone has taken out a contract using your details of which you are being billed for it ?