Additional and incorrect charges

[Sar0312]

Hi Sky - I've spoken to your team on this and emailed previously, both unhelpful results, but you have taken £80 out of my bank account without reason and you also sent me letters to say I haven't paid my Jan bill, so I went to pay the other day however when I looked at my direct debit history I can see I paid it. Your team so far have told me to speak to my bank but they advised that I need writing from you that I've raised this issue. You want loyal customers but right now you're 100% losing one as I also felt really let down by your TV service - always breaking - so I cancelled yet I had to pay for an extra month even though you could see that my service wasn't working! Please revert back with some helpful advice? Many thanks 

[caesarome]

@Sar0312 

You are not talking to Sky support on here as we are customers who help each other.

If you have been a customer for a while it might be that a discount has come to an end so have a look at your online billing account here:

https://www.sky.com/manage/bill/

If you are new to Sky then you first two bills will be higher due to them covering more than the usual 4 weeks.

[PandJ2020]

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@Sar0312 wrote:

Hi Sky

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Primarily other customers here.

Raise a complaint here if necessary: https://www.sky.com/help/articles/how-to-make-a-complaint