Ad Skipping

[Pennywise]

We cancelled ad skipping 2 or 3 months ago, but Sky is still charging us for it. Trying to use the chat is pointless; talking to a bot that is no help at all. I need someone from Sky to contact me, and trying to call someone is impossible, so this is my last hope.

[GD1]

@Pennywise  Does ad skipping still show here https://www.sky.com/mysky/tv/home-setup  and if so does it allow you to remove it.

[Pennywise]

It shows that I can add it, and when watching TV, if I try to skip ads, it says I need to upgrade to skip ads. Not happy they are taking money like this.

[MarkGoldsmith]

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@Pennywise wrote:

It shows that I can add it, and when watching TV, if I try to skip ads, it says I need to upgrade to skip ads. Not happy they are taking money like this.

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If it shows you can add it, then would imply its not currently active on your account.

Does your latest bill definitely show a line item for Ad skipping?

[Pennywise]

Yes, it shows we are being charged for ad skipping at 6.00 a month.

[Pennywise]

[Pennywise]

So the forums are worthless as well; I get asked a bunch of questions by people who don't work for Sky, and get nothing from Sky while they steal my money. It's time to leave Sky, I believe..

[Me134]

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@Pennywise wrote:

So the forums are worthless as well; I get asked a bunch of questions by people who don't work for Sky, and get nothing from Sky while they steal my money. It's time to leave Sky, I believe..

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You got asked questions by other customers (as that's what this forum is comprised of) in order to try and help you. You're welcome.

You'll have to contact Sky if you want to cancel however.

You'll need to phone Sky directly. Either 150 on a Sky broadband landline/Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

[Chrisee]

@Pennywise to get you help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[LauraMac38]

Hi @Chrisee Thanks for escalating this. We’ve sent @Pennywise  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[DaveDrizen]

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@Pennywise wrote:

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I notice that the copy of your bill is "Offer ending 9 August 2027" this looks like you have a minimum term discount contract till that end date and not a monthly rolling contract, therefore Sky will not normally cancel untill the end of minimum period date or if they do will usually incurre a termination fee. Have you actually got confirmation from Sky they were cancelling this item?.

Sorry read it wrong please ignore.