Activating account

[BurkePaul]

Hi I was recently cut off due to being hospitalised, I paid my bill on 30th which should put my internet back on too but I have no internet coming through the hub. Does my account need activating? I can't get through to speak to someone directly. It's just giving me direct debit info but I pay through postal letter 

[Daniel0210]

@BurkePaul 
Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[Mark39]

@BurkePaul now that you've missed a payment, and your services restricted, Sky will require you to pay by direct debit or an automated card payment.

[BurkePaul]

This has been paid via the post office and should of been put back on, it's the same as paying with direct debit 

[daveNOS]

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@BurkePaul wrote:

This has been paid via the post office and should of been put back on, it's the same as paying with direct debit 

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@BurkePaul You may well see it as the same but Sky don't, having a continuous payment method on file is a requirement of getting your services reinstated, if you can't or won't do that your only option is to find a way of calling Sky however don't be surprised if you do get through and the agent asks you to set up a direct debit or add a card for automatic payment.

[Daniel0210]

@BurkePaul 

You'll find services won't be reactivated until a direct debit or continuous card payment is set up as stipulated by Sky. 

[Mark39]

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@BurkePaul wrote:

This has been paid via the post office and should of been put back on, it's the same as paying with direct debit 

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No it's not the same.

When you pay via the post office you  have control of the payment process. Sky won't know until they receive and process your payment that it has been made. That can take several days. Obviously they're not advised when you haven't made payment on the date it's due.

When you pay by direct debit, the originator - Sky - has control. They'll reasonably assume that payment has been made on the due date unless they are advised promptly by your bank that it hasn't.

[GD1]

@BurkePaul  Payments via the post office can take up to 10 days to be received by Sky, this isn why they always ask for Card or Direct debit payments, as advised in previous posts that is part of the T&C's you have agreed to.