Discussion topic: Account
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Message posted on 16 Sep 2026 12:38 AM
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Account
Why have i not received a full discount on my account as promised in a telephone call to sky new contract 47.50 but extra discount bringing it down to 27.00 this is not showing on invoice paying 47.50
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All Replies
Message posted on 16 Sep 2026 05:07 AM
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Re: Account
Have you checked future bills? Do they reflect the amount you are expecting?
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 16 Sep 2026 12:39 PM
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Re: Account
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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