Account suspended

[Amm4]

Last year, I lost my phone and informed MySky about the incident. Following my report, my account was suspended. Since then, I have made several attempts to access my MySky account on a new phone, but unfortunately, I have been unable to do so. But I am paying regular monthly installments of my contract 

I am outside of UK right now . What should i do 

[TimmyBGood]

---

@Amm4 wrote:

But I am paying regular monthly installments of my contract 

---

You'd still be expected to make any remaining finance repayments whether or not you are in possession of the hardware.

[caesarome]

@Amm4 

Are you seeing a restricted message when trying to access your account ?

[Amm4]

It pop up in screen " your account has been suspended " and I couldn't open anything in app. 

[caesarome]

@Amm4 

You can call Sky from abroad by using the number shown here:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Roaming/ba-p/4236715