Account restricted

[Tablesalt]

My account is we restricted as I had an outstanding bill, I didn't realise there was no payment method set up for the internet and just seen the tv payments going out so assumed all was well.

anyway I have cleared the balance by debit card and and set up a direct debit. My internet is still restricted some agent have said it should work now and others have said it takes up to 24hours. Anyone have any knowledge? 

[Daniel0210]

@Tablesalt 

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.