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Discussion topic: Account restricted

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This message was authored by: Uc05lfc

Message posted on ‎01 Jun 2026 06:25 PM

Account restricted

I am unable to use the sky MYSKY as my account is restricted, I am asked to pay the bill, I don't owe anything, I have broadband and I pay y DD and have never missed a payment. What can I do?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Jun 2026 07:34 PM

Re: Account restricted

Posted by a Superuser, not a Sky employee. Find out more

@Uc05lfc 

Do you have any outstanding Sky Marketplace payments so this will be for services like Netflix, HBO max and other streaming services ?

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This message was authored by: Uc05lfc

Message posted on ‎02 Jun 2026 04:26 PM

Re: Account restricted

Thank you for your help, however no I have no outstanding payments anywhere?

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Message posted on ‎02 Jun 2026 04:30 PM

Re: Account restricted

Posted by a Superuser, not a Sky employee. Find out more

@Uc05lfc  Are your services actually restricted, in other words can you use the services you pay for or not 


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This message was authored by: Uc05lfc

Message posted on ‎03 Jun 2026 04:12 PM

Re: Account restricted

Nothing restricted I can watch everything I pay for?

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Message posted on ‎03 Jun 2026 04:15 PM

Re: Account restricted

Posted by a Sky employee

Hi there @Uc05lfc , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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Message posted on ‎03 Jun 2026 04:17 PM

Re: Account restricted

@Uc05lfc wrote:

Nothing restricted I can watch everything I pay for?

Can you log in via a web browser at https://www.sky.com/bill and see if there's any issues or is that blocked too?

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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
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Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
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