Account restricted

[Ct4tn3ll]

According to the website and app I have an outstanding bill to pay when I don't so it means I can't look at any other products.

[caesarome]

@Ct4tn3ll 

To confirm that your services you have from Sky are working as normal and are not restricted at all and that you are seeing a restricted message when trying to access your online account ?

[Ct4tn3ll]

When I click on a product to look at like glass or mobile it keeps taking me to a outstanding bill warning page, it's done it for 4 months

[caesarome]

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@caesarome wrote:

@Ct4tn3ll 

To confirm that your services you have from Sky are working as normal and are not restricted at all

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[Ct4tn3ll]

I can watch tv yes apart from paramount that a lot of people seem to be having issues with

[caesarome]

Do you have an outstanding Sky Marketplace payment for Paramount ?

https://www.sky.com/help/articles/sky-marketplace-active-subscriptions

[Ct4tn3ll]

It say yes but I can't seem to find anyone who wants to take money to fix it and it was playing up before paramount issues

[caesarome]

Can you see the Market place option here as per this image:

https://www.sky.com/bill/tv-broadband-talk

[Ct4tn3ll]

Yes but that does nothing I need a solution 

[caesarome]

So you don't see the "make a payment" link in the marketplace section as per the image ?

[Ct4tn3ll]

No it just offers me the chance to pay the main bill

[caesarome]

@Ct4tn3ll 

All you can do is to call Sky and explain to them that you have an outstanding marketplace payment that you need to pay.

[Ct4tn3ll]

Done that didn't work, still doesn't fix my account restriction that started before paramount.

[caesarome]

So you have made the outstanding marketplace payment to Sky over the phone, if so when did you do this ?

[Ct4tn3ll]

I rang last Sunday got refunded £9 got told it be sorted obviously not but as I said now for the 4th time this issue started before paramount