Account renewal

[JPMILLS90]

I have just been notified that my 18 month initial contract is up for my broadband (but not tv). My best option was to increase to ultrafast and pay £11.50 more per month and not £15. I have now put in the order, and when checking estimated futre bills it has jumped by £50 for TV and broadband??? Am i best calling sky to get an explanation for this? Thanks

[caesarome]

You can call Sky or if you post screenshots of these bills we can look at them for you, if you do this then make sure you blank out your name and account number.

[Mark39]

It's possible that your future bills haven't updated yet with the details of your new deal. You might want to give it a day or two before calling.

[Lisa-P1987]

Also what could have happened is that an offer for the tv which was dependent on the old BB product has been removed by moving to the new BB product. Best thing is to compare past and future bills to see the offer amounts on each product and see what has changed.