Discussion topic: Account number
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Message posted on 05 Jan 2025 03:06 PM
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Account number
I cannot find my account number to set up "mysky account" can you help please.
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All Replies
Message posted on 05 Jan 2025 03:59 PM - last edited: 05 Jan 2025 04:01 PM
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Re: Account number
@Nichola15 As customers we have no access to your account or will knwo your account number. Have you checked your emails from Sky as it's likley it's been sent to you when you signed up.
You should be able to sign up with your postcode and bank details if you can't find your account number https://www.sky.com/help/articles/sky-id-link-tv-broadband-talk
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 01 Mar 2025 02:26 PM
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Re: Account number
I have the same problem. I recently opened an account, waiting for installation. I have an email "We're pleased to confirm your order with Sky Broadband and Talk" - there's No Account Number on it.
I've logged in online to try and access the number and I get a page that says: "Household related account information".
When I try and access the page with my orders I get this message: "This page is restricted"
I had a referral code, getting emails to say time is running out to use it, but I can only use it when I have an account number.
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