Account now in credit

[Kyle28]

Hi , I've recently cancelled my whole sky package and have been charged the bill but my account is now £104 in credit. How do I get this back ? 

[Daniel0210]

@Kyle28 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do. 

[Kyle28]

Yes I would like to try and get the refund in 3-5 days please 

[Daniel0210]

@Kyle28 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Kyle28]

Thank you 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Kyle28 to chat.

[Kyle28]

hi, my account is now in credit after I have cancelled my sky products. Is there anyway to get this back ? I was told to message on my billing date which is today. 

[Daniel0210]

@Kyle28 

No need for a new thread so I've moved into the original one. Is the previous chat invite still open or would you like it escalating again? 

[caesarome]

@Kyle28 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Kyle28.