Account info

[Monjur1]

My email is linked to an old account and now I cannot view my new purchases/billing information. Cannot unlink email address either. What do I do?

[SKY1992bf]

@Monjur1 If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/sky-id-start#M1014

if you no longer can't access the old account for whatever reason the only option is to use a different email (you can get free email accounts from the likes of gmail etc)

[Monjur2]

I tried this. I spoke on the phone also for an hour did not work. I was told to use new emails and i did that.

After using new emails I never had an option to select to link my new sky account details, or address or even bank details. it just takes me to a page where i have nothing to view.

[caesarome]

@Monjur2 

Try this link:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Monjur1]

No that didnt help. That is for sky mobile. I am just trying to link my new broadband account number to any sky email. Not successful. 

[caesarome]

Try this slightly different link:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Monjur1]

I found out the issue. Used my wifes iPhone to do it and it registered easily. Not sure why my samsung or laptop was not letting me link. oh well thanks for your help.