Account in credit since TV and BB closed

[inot]

My Account has been in Credit by £26.24 since my BB and TV package has been closed, when would we get this back.  Many Thanks

[Daniel0210]

@inot 
Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that the payment method is still active.

[inot]

Could I get help with getting the refund please 

[Daniel0210]

@inot 

Please see the last paragraph of my earlier post. 

[inot]

Yes the payment method is still active as we have Mobile services with SKY

[caesarome]

@inot 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent inot an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.