No return packaging received

[Alice0331]

Hi, 

My broadband contract ended in the beginning of July, I thought I'd receive a free returns packaging but I haven't. How do I get a free returns label? 

Thank you! 
Alice

[JimM1]

@Alice0331 Use the link below you should find everything you require.

Return Sky TV or Sky Broadband equipment | Sky Help | Sky.com | Sky Help | Sky.com

[Daniel0210]

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@Alice0331 wrote:

My broadband contract ended in the beginning of July, I thought I'd receive a free returns packaging but I haven't. How do I get a free returns label? 

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@Alice0331 

Did you contact Sky and cancel your subscription or switch to another provider? If not all that's happened is your discounted minimum term has ended.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Alice0331]

I have looked at the link but it only takes me to "track returns" and says there are no active orders. 

I called them and cancelled, then also the next day I "switched" I guess because I started a contract on the day that my contract ended. So I had a "your contract is cancelled" email and then a "you've switched" email. It's been nearly 30 days but I haven't received any packaging.

[Daniel0210]

@Alice0331 

Our posts may have crossed. See the relevant section of my first post …

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it etc. 

[Alice0331]

Ahh I see that I can create my own return on Royal Mail on that page, sorry!! Thank you both!!