Account in credit can i withdraw

[pas5256]

Help please my mobile account is in credit I still use the account but want to withdraw the amount I am in credit can this be done?

[PandJ2020]

Probably, it depends on why it's in credit.

[caesarome]

Have you overpaid on your bill @pas5256 , is that why you are in credit ?

[pas5256]

Yes, I paid it manually online thinking it needed to be paid and then the D/D came out which put me into credit, so was wondering if I can get the money back?

[caesarome]

@pas5256 
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent pas5256 an invite to chat.

[Lisa-P1987]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours. Your chat has been closed now.

Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed.