Account credit refund

[shalzak1]

Hi, I set up card payments and completely forgot and manual payment as well. I am looking to get the credit refunded, how do I go about this. TIA

[Daniel0210 · Accepted solution]

@shalzak1 
Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would recommend NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[shalzak1]

Thank you for your reply. I would like to initiate the credit to be refunded.

[shalzak1]

Also, I can confirm that it showing as credit.

[Daniel0210]

@shalzak1 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[arcadeavenger]

Thanks for escalating this @Daniel0210. We’ve sent @shalzak1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

[Kate288]

I overpaid by £36 which is showing as credit on my account, how do I get this refunded?

[caesarome]

We can escalate your post to Sky about this if you want as they will then contact you via a private chat messsge on here ?

[Kate288]

Yes please

[caesarome]

@Kate288 

I don't know if you did, but if you made a manual payment there is no need to as Sky should be taking it automatically from you via whatever payment details you setup on your account.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[-Heather-]

 Hi @caesarome, thanks for making us aware of this. I'll send @Kate288 an invite now so we can assist further. Thanks, Heather