@Sinead15 wrote:
I see ye have put a new charge for sky signature discount of 4.80 which means my bill will be 41.40 instead of what I'm paying know at the moment with discount which is 36.80 so therefore there's no way my lowhousehold budget can swize that extra amount So therefore you going to loose valuable coustomer that's be with ye for years
If you it because discount has finished for sky signature because it was not for the whole of you minimum term, that price of signature has increase and , but you contract is still in a minimum term which appears to be the case if you are still receiving some discount for sky signature Sky may not allow you to cancel until the end of this minimum term, and if they did they would probably charge you a termination fee equal to the amount you would payed from the date of cancellation to end date of your minimum term.
The period of you your discount should have been included in thecemail confirming your contract offer when you first took out you Sky tv contract. Also the dates of all discounts are shown against each item on your Sky monthly bill, so you should been aware when this discount was finishing.
Only the annual increse to the list price package is the only time you could cancel with in your minimum term without termination fee being imposed. If this increase is not that but just the fact that a discount has finished unfortunately as explained above you will probably not be unable cancel till the end of the minimum term
