Account credit refund

[Fozzyvilla]

Hi, I cancelled my contract before Christmas but still waiting for my credit refund. It is constantly being moved to the next month. When will this get credited? 

[Melancholic]

@Fozzyvilla 

I moved from Q to Stream before Christmas and my Q account was in credit and I left it quite a while before calling Sky directly. The refund was in my account within a few days after speaking to them.

[caesarome]

@Fozzyvilla 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂 

[Addie15]

Update-We are closing this session as the refund has now been processed, with timescale advised. If there is anything else we can help with, please do not hesitate to reach out.  Thanks.

[Fozzyvilla]

Thank you everyone for your help on this