Account closure

[Wully17]

I phoned and gave notice of cancellation iwas informed over the phone my account would close on 25/12/2022 final payment on 03/12/2022 i was also informed my final payment  amount i was charged more than this amount iafter this i closed my direct debit  my account has not closed and when i phone I cannot get passed the automated phone message asking for payment details how do i contact sky customer service 

[GD1]

@Wully17  Did you receive confirmation of cancellation?

If you have cancelled your direct debit and the account is still active then this will be why you can't get through to anyone.

[Wully17]

I cannot remember getting confirmation but i phoned and was assured it would close 

[caesarome]

You will need to reinstate your direct debit for two reasons, firstly you will be unable to call Sky and secondly when you account has been closed and you have left any outstanding amount on your card will not be able to be refunded to you so Sky would have to send out a cheque which takes make longer to process.

[SKY1992bf]

@Wully17  By the sounds of it the account hasn't been cancelled you will need to reinstate the direct debit before contacting sky to see what the situation is 

[PandJ2020]

If your contract was ending on 25th December and your payment date is the 3rd then a full bill will have been generated 14 days before (including a month in advance).  Basically, you have another full payment to make on 3 Jan and the next bill (3 Feb) will generate a credit.

That credit will be returned to you after 6 weeks or earlier if you chase.

Not what you wanted to hear but the best way forward is to pay the outstanding bill first.  The agent may not have given the right information.