Account billing

[maxi2286]

I've now cancelled my whole package but my current bill states I owe -£43. Does this mean I'm actually in credit and Sky owe me? My previous bills have been £104, then down to £56 after initial cancellation and now -£43.

cheers all

[PandJ2020]

Yes, that's a credit.

It should be automatically refunded within 6 weeks.  You may wish to call to get it quicker.

[caesarome]

@maxi2286 

If you don't want to call we can get you some help via here in getting this refunded via Skys messaging team so let us know if you would like to be contacted by them via here.