23 pound payment for new customer that sky wont answer what its for

[Johnskilton1]

I'm a new customer and on the 4th if April I will have been with sky for a month and in that month I will have paid 39 pound even thou my contract is for 16 pound a month 

Sky will not give me a straight answer they try fobbing me off with long drawn out off topic answer 

(removed)

Moderator note: Removed campaigning.

[Daniel0210]

@Johnskilton1 
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

[Johnskilton1]

Very quick answer you sure your not a sky employee was written like an employee 

And I'm a man where the agreed price is the agreed price no more no less just what's agreed 

As sky have taken more than that to me that's a scam and a breach of contract and each day I will complain till sky actually answer a very simple question what is the 23 pound payment for so far I've asked on the phone and by email and I'm still waiting for the answer 

[Daniel0210]

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@Johnskilton1 wrote:

Very quick answer you sure your not a sky employee was written like an employee 

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@Johnskilton1 

I'm a customer like you which is shown in my signature at the bottom of my posts and in the bold text underneath the date and time. 

By the way, Sky don't use email for general communication. 

[Johnskilton1]

Your timing is way 2 quick and truely written  like a slave to the machine 

With in 30 seconds of posting your reply it's too much of a coincidence 

[Mark39]

@Johnskilton1 check your bill for the dates it covers. Likelihood is it's more than a month as explained in the reply to your first post.

[Johnskilton1]

On your profile it states I only help on the forums 

What do you get in return for your help on the forum 

[caesarome]

If that bills covers more than the usual 4 weeks then that will be why it is higher as the first bill covers the period from the date your services were activated plus the next 4 weeks so that can be 5 or 6 weeks hence it be higher that would you would expect.

[PandJ2020]

What do future bills show?

You may also be subject to the price rise effective 1 April.

[Johnskilton1]

Next month its 16 pound month after 19.50 

Just sky making it up as they go along instead of actually doing as the contract 

So I will fight them every day till the matter is resolved 

[caesarome]

So for the bill that you have been charged £39 for what date period does it cover ?

[Johnskilton1]

21/3 to 20/4 

[PandJ2020]

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@Johnskilton1 wrote:

Next month its 16 pound month after 19.50 

Just sky making it up as they go along instead of actually doing as the contract 

So I will fight them every day till the matter is resolved 

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Ok, sounds like the 3.50 increase is delayed due to 60 day new customer price protection.

From what you've said so far it seems all is correct.  The larger initial payment should be fully itemised and will cover a longer period.  Particularly the monthly in advance charging as explained in the contract terms.

[PandJ2020]

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@Johnskilton1 wrote:

21/3 to 20/4 

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There's also the period from 4/3 to 20/3 too?  And any initial setup charges perhaps.

We can't see your bills of course...

[Johnskilton1]

Yeah sure it's prob going to big boss of sky so she can have her 5 million in bonuses just like last year