I recieved packing for sending items back to sky but I'm not sending any back

[jamesgrierson42]

I received packaging to send items back but I'm not sending any back 

[caesarome]

Have you made any changes to your package recently like cancelling something ?

[jamesgrierson42]

I removed sky cinema but I'm not sending anything back 

[caesarome]

@jamesgrierson42 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @jamesgrierson42.