@DIW wrote:
Martin Lewis (MSE) says that Sky broadband contracts, still inside the minimum term, can be cancelled without penalty fees if done within 30 days of a price increase announcement. Does anyone know if this is true? I've read my Sky contract and it isn't clearly stated.
@DIW - Yes, that is true and has been for a while since Ofcom introduced the rule that price rises must be detailed in exact monetary terms at the start of a contract. In situations where this doesn't occur ( which is for Sky contracts that don't have the price increase pre-baked into the contracts), the rule states that within 30 days of being notified of the price increase, a customer can leave without penalty.
This was part of OFCOM's efforts to make things clearer for customers, but unfortunately it hasn't necessarily had that effect, and on the whole it has led to higher price rises than under the old rule, as companies are guessing what there cost based will need to be in 2 years' time, when a contract is taken out. Bizarrely, it makes Sky's process, which is fairly unqiue amognst the bigger ISPs, a slight improvement on the others, as Sky don't have to guess what the price rise would need to be ( which on occassion has led for slightly cheaper price rises than some competitors) and also with the 30 days no penalty clause it gives the customers more freedom over whether they are happy with the increase or have found a cheaper deal elsewhere that they can switch to.
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