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Discussion topic: 2 payment wad done same day

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This message was authored by: Hazeena

Message posted on ‎27 Mar 2026 11:08 PM

2 payment wad done same day

Today was my payment date... i made manually one payment and another one done by direct debit. Can i get one payment back
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎27 Mar 2026 11:25 PM

Re: 2 payment wad done same day

Posted by a Superuser, not a Sky employee. Find out more

@Hazeena don't make manual payments. Yes when your Sky account shows you're in credit,  we can help you obtain a refund. 

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This message was authored by: Hazeena

Message posted on ‎27 Mar 2026 11:31 PM

Re: 2 payment wad done same day

Yes please refund one of the payment please

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This message was authored by: Daniel0210

Message posted on ‎28 Mar 2026 04:36 AM

Re: 2 payment wad done same day

Posted by a Superuser, not a Sky employee. Find out more

@Hazeena 

Before we can escalate to Sky we need you to confirm the credit is showing on your Sky account. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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