Someone has cut my wire for sky

[Marykathleenyeate]

Some one has cut the wire on my sky  dish I cannot turn my boxes on upstairs and I cannot record anything 

[Mark39 · Accepted solution]

You'll need to give Sky a call to book an engineer to repair it. Or you could use a local satellite installer.

[Marykathleenyeate]

I have tried phoning and emailing them they hung up on me and didn't answer my email 

[Daniel0210]

@Marykathleenyeate 

Sky don't use email for general communication which explains the non reply. 

[Mark39]

They're unlikely to respond to your email, I'm afraid, as they don't use email as a general means of contact. Try calling again - don't hang up if the line goes quiet, or if they refer you to the forum or the help website. Just stay on the line.

[Marykathleenyeate]

Thankyou. I think it is time I found a new company who you can talk to when you need to get help 

[Marykathleenyeate]

Thankyou for your response but this isn't the first time I have had trouble with connecting to theses people 

[lettice]

Not sure if you have a Sky + or Sky Q box.

But, you can use book an engineer online from the 'book an engineer' link in either of these help articles to get your damaged cable mended.

Sky + 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

Sky Q (engineer link on step 3)

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[Mark39]

@Marykathleenyeate unfortunately you can't book a Sky+ engineer online.