24 Jun 2023 08:41 PM
Some one has cut the wire on my sky dish I cannot turn my boxes on upstairs and I cannot record anything
24 Jun 2023 08:46 PM
Posted by a Superuser, not a Sky employee. Find out moreYou'll need to give Sky a call to book an engineer to repair it. Or you could use a local satellite installer.
24 Jun 2023 08:46 PM
Posted by a Superuser, not a Sky employee. Find out moreYou'll need to give Sky a call to book an engineer to repair it. Or you could use a local satellite installer.
24 Jun 2023 08:50 PM
I have tried phoning and emailing them they hung up on me and didn't answer my email
24 Jun 2023 08:55 PM
Posted by a Superuser, not a Sky employee. Find out moreSky don't use email for general communication which explains the non reply.
24 Jun 2023 08:58 PM
Posted by a Superuser, not a Sky employee. Find out moreThey're unlikely to respond to your email, I'm afraid, as they don't use email as a general means of contact. Try calling again - don't hang up if the line goes quiet, or if they refer you to the forum or the help website. Just stay on the line.
24 Jun 2023 09:00 PM
Thankyou. I think it is time I found a new company who you can talk to when you need to get help
24 Jun 2023 09:04 PM
Thankyou for your response but this isn't the first time I have had trouble with connecting to theses people
24 Jun 2023 09:59 PM
Posted by a Superuser, not a Sky employee. Find out moreNot sure if you have a Sky + or Sky Q box.
But, you can use book an engineer online from the 'book an engineer' link in either of these help articles to get your damaged cable mended.
Sky +
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image
Sky Q (engineer link on step 3)
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
24 Jun 2023 10:37 PM
Posted by a Superuser, not a Sky employee. Find out more@Marykathleenyeate unfortunately you can't book a Sky+ engineer online.
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