04 Sep 2022 07:23 PM
landline has terrible crackling sound when i make or receive calls and this causes my internet to fail
05 Sep 2022 11:58 AM
Posted by a Sky employeeWe booked an Openreach engineer for customer, and advised on the expected timescales.
04 Sep 2022 07:24 PM
Posted by a Superuser, not a Sky employee. Find out more@john+custard I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
05 Sep 2022 10:35 AM
Posted by a Sky employeeThank you for escalating this. We have sent an invite to chat 🙂
05 Sep 2022 11:58 AM
Posted by a Sky employeeWe booked an Openreach engineer for customer, and advised on the expected timescales.
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