17 May 2023 08:20 AM
17 May 2023 10:02 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to DianeH1963.
17 May 2023 08:25 AM
Posted by a Superuser, not a Sky employee. Find out more@DianeH1963 To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
17 May 2023 10:02 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to DianeH1963.
19 May 2023 07:07 AM
Yes, I basically unplugged from socket and modem overnight. That seems to have rectified the issue.
Thank you
19 May 2023 11:41 AM
Posted by a Sky employeeThanks for the update DianeH1963. We will close the invite to chat for now. If you need support again please let us know. 🙂
No problem. Browse or search to find help, or start a new discussion on Community.
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