30 Aug 2022 02:56 PM
I'm using a basic BT phone at the moment.
04 Sep 2022 12:49 PM
Posted by a Sky employeeUpdate-Spoken to wrinklies+are+coo, the issue seems to have been resolved. Customer is now able to use her phone correctly.
30 Aug 2022 03:44 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you have a spare phone you could try in the phone socket ?
30 Aug 2022 06:32 PM
I don't, but I can try to borrow one for half an hour. It's really strange, because when I put the phone back in the base it still shows a fully charged battery. I moved into my flat 8 months ago and the landlines aren't conventional, but go through the router. I'm elderly and I'm befuddled by techy stuff - it's taken me all this time to get the phone to work at all! I'm now losing the will to live!
31 Aug 2022 02:12 AM
Oh dear ....... I've tried a neighbour's phone and it also cuts off after 15 minutes. Anyone got any other suggestions/thoughts on why this is happening?
31 Aug 2022 06:49 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
31 Aug 2022 07:06 AM
Posted by a Superuser, not a Sky employee. Find out more@Wrinklies+are+coo it sounds like there's a fault with your phone service which will need to be reported to Sky.
@caesarome has alerted Sky and they may invite you to a private online chat where you can report it - look out for an email invitation. Or if you have access to another phone you can call them to report it.
31 Aug 2022 10:05 AM
Thank you!
31 Aug 2022 11:08 AM
Posted by a Sky employeeThank you for escalating this. We have sent Wrinklies+are+coo an invite to chat 🙂
31 Aug 2022 11:19 AM
Thank you.
03 Sep 2022 12:23 PM
Posted by a Sky employeeHi Wrinklies+are+coo
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
03 Sep 2022 02:34 PM
03 Sep 2022 02:38 PM
Posted by a Superuser, not a Sky employee. Find out more@Wrinklies+are+coo
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later or maybe tomorrow.
Once that speech bubble appears you have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue isn’t resolved. Replies on the chat aren’t instant so keep checking the chat thread regularly.
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
03 Sep 2022 02:57 PM
Posted by a Sky employeeThank you for escalating this. We have sent an invite to chat 🙂
04 Sep 2022 12:49 PM
Posted by a Sky employeeUpdate-Spoken to wrinklies+are+coo, the issue seems to have been resolved. Customer is now able to use her phone correctly.
04 Sep 2022 12:51 PM
Hi to everyone involved in helping me to sort out my phone problem. It is now solved! Thank you all! 😊
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